FAQ Page

1. How do I place an order?

You can browse our product categories, select the items you wish to purchase, and add them to your cart as prompted. After completing your shopping, please proceed to the cart page and enter your shipping and payment information as prompted to proceed to checkout.

2. What payment methods are available?

We support multiple payment methods, including credit cards, debit cards, and other electronic payment platforms. Specific payment options will be listed at checkout.

3. Can I modify or cancel my order?

Once your order is submitted, we will process it as soon as possible. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will try our best to accommodate your request, but we cannot guarantee that modifications or cancellations will be completed before shipment.

4. When will my goods arrive?

Delivery time depends on the selected shipping method and your address. You can check the estimated delivery time at checkout. After your order is shipped, you will receive a confirmation email with tracking information.

5. What if I receive damaged goods?

If you find any damage upon receiving the goods, please contact us as soon as possible. Please keep the original packaging and take photos so we can process your return/exchange request.

6. What is your return/exchange policy?

We accept returns/exchange requests within 30 days of receiving the goods. The goods must be unused and in their original packaging. For detailed procedures, please visit our website’s return/exchange policy section.

7. Is the website secure?

Yes, our website uses industry-standard encryption technology to ensure the security of your personal and payment information. In addition, we employ various security measures to protect your data from unauthorized access.